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Kenya Power to Suspend Token Payment System for 24-Hour Maintenance

  • May 27, 2024
  • 2 min read
Kenya Power to Suspend Token Payment System for 24-Hour Maintenance

Kenya Power on Tuesday warned Kenyans to recharge their electricity tokens ahead of the upcoming maintenance scheduled to begin on the night of Sunday, June 2.

In a statement on twitter, current X, the power utility said the socket system will be unavailable from Sunday, June 2 at 22:00 hours and will continue till Monday, June 3 at 22:00 hours.

As a result, consumers will not be able to buy tokens through mobile money, in the banking halls or at Kenya Power offices.

“We wish to inform our customers that the prepaid token vending system will be unavailable from 10:00 PM, Sunday, 2nd June to 10:00 PM, Monday, 3rd June to enable us to upgrade our systems for improved service delivery, Adding, “During this period, customers will not be able to buy electricity tokens from all vending points including Kenya Power offices, (Mobile money) Paybill number 888880, and banking channels.” read the notice.

January this year, the company announced that it had a total of 6.8 million prepaid customers likely to be affected by the directive. The utility company further indicated that it has 2.1 million postpaid customers who have contributed Ksh120 billion to the company’s total revenues, representing 63% of its total revenues.

The company has announced its intention to terminate all postpaid customers and migrate them to the prepaid system, despite the majority of large power customers preferring the former option.

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Daniel Ndiwa
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Daniel Ndiwa

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